Frequently Asked Questions

Make note of the Availability of the product. This tells you when we expect to ship your product from our store. Products are only shipped during regular business days, which are Monday-Friday, excluding national holidays within Indonesia. If you receive an email notifying you that your products have been shipped during a weekend or national holiday, they will not actually be shipped until the following business day.

Please note: most items take a minimum of 1 to 2 days to leave our warehouse if in stock, before the shipping process begins. Additional time is required during special situation and condition. Please contact our customer service for more details.

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours. All questions regarding the status of a package with a tracking number should be directed to JNE.

If we shipped you the wrong product from tumi.co.id, please contact our Customer Service Department immediately. Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the product you ordered and the product you received. Contact our Customer Service Department at cs.tumi@mapfashion-info.com.

Customers can only purchase product off their local site. TUMI does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website.

Tumi Indonesia uses JNE to ship all customer orders in the Indonesia.

You are only able to use one credit card to make your purchase on tumi.co.id.

You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders.Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order "is in route," you may opt to receive updates via SMS or email. If order "is processing," you may view an expected delivery date. You may also sign into your account and click on "View your order status." A link is also located in your confirmation email.

Please note: order information may not appear in your order history on tumi.co.id for up to 24 hours.

After you have clicked "Place Order", you cannot cancel or change your order. Because our system is designed to process and ship orders immediately.

Processing: Your order has been submitted and the information you entered during checkout is being processed.

Shipped: The products have shipped from our store to the indicated shipping destination.

Canceled: The order is in canceled status and will not be processed.

To add products to your Shopping Cart, follow these simple steps:

  • Choose a size and/or color for the product you want to purchase.
  • Click on the drop-down menu to select a size. It will specify in the drop down menu if it is in stock, out of stock, backorder or available for purchase.
  • If a color is not provided, it is out of stock and is not available for purchase.
  • Enter a quantity in the field provided.
  • Click the "Add to Cart" button to add the item to your Shopping Cart.

There are some changes you can maketo your shopping cart.

To remove a product, click "Remove." By clicking "Add Free Personalization," you can add monogramming to your product. Then click "Apply Personalization" to proceed back to the shopping cart. By clicking "Make this a Gift," you can select your gifting options. Then click "Continue" to proceed back to the shopping cart. Save a product for later. If you wish to continue shopping on www.tumi.co.id, you may click Continue Shopping. You can use the Shopping Cart to store products you wish to purchase. At any time, you can return to your cart by clicking "Shopping Cart" at the top of the page.

You can contact our customer service for repair request at cs.tumi@mapfashion-info.com or 0815.7427.7720.

TUMI products damaged during the first 12 months you own it, including damage caused by normal wear and tear, airline handling, or other transit damage, Please send the defective product(s) to the appointed store, we will check and cover repair expenses, If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages. Please contact our customer service for further details.

From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects. For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above.

Unfortunately we don't carry the Global Locator at the moment.

In order to see my registered TUMI products in "My Account," you must sign into your tumi.co.id account or create a tumi.co.id account, click on Register Your TUMI and proceed filling out the form. You will only see your registered Tumi products if and only if you register your items this way. If you register your Tumi products in store or while not signed into your account, you will not see your products listed under "My Account"

Please note: Once your item is properly registered, please allow 5-7 business days for your item to show up.

You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces.

Please note: not all products have tracer numbers.

If you are not satisfied with a product that you have purchased, you may return the product within 14 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable.

Please note:Monogrammed and personalized items, including TUMI Accents, cannot be returned. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit. Sale products are non-cancellable and non-refundable.

If you would like to return an item that you purchased on tumi.co.id, please contact our customer service for further details. Please be reminded to always keep the JNE Tracking Number for proof and to monitor delivery status.

Once your item has been delivered, please allow 3-5 days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.

Unfortunately, we do not accept exchanges at this time.

If you wish to exchange a product, you must return the product by following the Return Instructions and re-order a new product at tumi.co.id.

Please note: tumi.co.id is not responsible for shipping, handling, gift wrap, or other additional charges for returned products.

You may submit your feedback to cs.tumi@mapfashion-info.com and your information will be forwarded to the appropriate department.

You may also leave a review on tumi.co.id by going to the Product Detail Page, select Ratings and Reviews, and Add a Review.

Tumi was the first to bring ballistic nylon to the consumer market over 30 years ago. Now we have perfected it with our exclusive FXT ballistic fabric, which combines a unique weave and a special coating to make it ultra-tough and virtually abrasion proof.

Please visit the Setting Your TUMI Lock section for instructions Tumi Lock.

If you would like more information about a product you see on tumi.co.id, simply click on the product. This will take you to a Product Detail page that provides a complete product description.

A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).

  • - Installment will use your credit card limit balance, kindly ensure your available limit is sufficient for the total amount purchase.
  • - Using Credit Card issuer partners with TUMI Indonesia for the installment program.
  • - The installment option will be triggered for all transactions satisfying the conditions like minimum value of the order etc.

For detail on current installment program from Credit Card Bank partner and the installment tenure please check on the product page.

For term & condition minimum purchase depends on the Credit Card Bank partner, please check on the product page.

Kindly contact the Customer Service of your credit card issuer. If Bank confirmed the available limit is sufficient and the payment not succeed while not deducted your limit balance, you can repeat the transaction.

The installment proceeds by the Credit Card issuer through Payment Gateway thas has cooperated with Tumi Indonesia, after you fill the Credit Card credential and choose installment, Bank will automatically check to your available limit with the total purchase, to process the payment successfully.

On payment menu before checkout, please choose credit card as payment method. You can choose your prefered tenure before you place the order.

To see the installment amount please check on the product page.

Besides interest fee (except for installment 0% promo), for some payment option there maybe a handling fee that will appear on the payment process site. Fees are subject to change.

The rate of handling fee will be different on each transaction depends on the tenure installment chosen and the credit card used for the payment. The handling fee will appear on the payment page when choosing the installment menu.

If the return request is approved then TUMI Indonesia will process the refund with the same amount as the total paid for the order.

TUMI will process the refund with the same amount as the total paid for the order.

  • We only provide Instant Delivery for now with flat price 79,000

  • Orders placed before 15:00 (3:00 PM) can be delivered on the same day. Any orders placed after this cut-off will be delivered on the next day.

  • This might happen due to items in your cart is not available in our stores that didn't support Grab, or your delivery address is outside service coverage area. Currently, Grab delivery only available in Jakarta area.

  • Goods with a maximum weight of 7 (seven) kilograms.

  • No, the delivery option is selectable for one time during checkout.

  • Instant Delivery service will only deliver one time. If you are not available at the destination address, or there's no one to represent recieving the item, the courier will return the item to the sender, and the order will then process as cancelled.

  • No, the delivery service request is auto-generated by TUMI.

  • Kindly contact TUMI customer service, detailing the issue, and providing evidence to our Customer Service

  1. To earn points, you have to be registered as members of MAPCLUB and link your TUMI account with MAPCLUB. If you have not been registered as member of MAPCLUB, you can register from My Account.
  2. Points are earned based on the net value of the transaction after deducting all promotions and vouchers, before shipping fee and taxes.
  3. Points will be added to the member's account a maximum of 14 working days after the item is received (without claims for returns or refunds)

  • MAPCLUB points are redeemable in tumi.co.id .You can redeem your point on check out page.

  • If your account is not linked to MAPCLUB or you are doing a guest check-out, you will not receive any points for your purchase.

  • You can go to My Account and login to MAPCLUB using your credentials

Still have questions?

Please feel free to reach us by e-mail, phone call or live chat.

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